Answered Questions

If this item - http://cb.hbsp.harvard.edu/cb/product/4380-HTM-ENG - is what you are citing, it would be included as a nonperiodical web document or article, like so:

Author, A. (date). Title of document. Retrieved from http://URL

Austin, R. D., & Kelley, R. L. (2012, March 7). Case analysis coach. Retrieved

from http://cb.hbsp.harvard.edu/cb/product/4380-HTM-ENG

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