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Hello,
That's a question for the IT help desk rather than the library. On the intranet at https://intranet.brenau.edu there is a blue and green button to "submit a ticket and get help". Alternatively you can email to helpdesk@brenau.edu or call 770-538-477. The help desk offers 24/7 help.
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Trustee Library: 625 Academy Street, Gainesville, Georgia 30501 | library@brenau.edu | | (P) 770-534-6113 or Toll-Free 800-252-5119, x6113 | (F) 770-534-6254 |