Question

I am having trouble accessing the login page. How can I log in if I can't reach the page?

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Answered By: Robin Mize
Last Updated: Jan 13, 2017     Views: 56

The library has recently adopted SSL encryption in order to protect your login information.  A few users have had difficulty reaching the library's EZproxy login page as a result.  If you are having difficulty, here are a few suggestions:
 

Are you able to reach the login page, but your login information isn't working (or you are unsure of your information)?


Does the connection time out before the page loads, or do you get an error message that reads, "DO YOU WANT TO VIEW ONLY THE WEBPAGE CONTENT THAT WAS DELIVERED SECURELY? etc."

Are you seeing a request for login information from the vendor (e.g. EBSCO or Science Direct) or from GALILEO?


If none of these suggestions address your issue, and you ARE able to view the library's login page (see below), contact a librarian for further assistance at 770-534-6113 or use Ask a Librarian.

If none of these suggestions address your issue and you ARE NOT able to view the library's login page, you may need to have your security settings adjusted.  Please contact the HelpDesk for assistance at 770-538-4774 or their Support Page.

 

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