Answered By: Robin Mize Last Updated: Jan 13, 2017 Views: 67
The library has recently adopted SSL encryption in order to protect your login information. A few users have had difficulty reaching the library's EZproxy login page as a result. If you are having difficulty, here are a few suggestions:
Are you able to reach the login page, but your login information isn't working (or you are unsure of your information)?
- This LibAnwer may help you determine the problem. Why Can't I Log In To the Library Database?
Does the connection time out before the page loads, or do you get an error message that reads, "DO YOU WANT TO VIEW ONLY THE WEBPAGE CONTENT THAT WAS DELIVERED SECURELY? etc."
- Check to be sure you're using a Compatible Browser.
This Knowlege Base answer from the HelpDesk may provide a workaround. Adjust Your Browser Settings.
Are you seeing a request for login information from the vendor (e.g. EBSCO or Science Direct) or from GALILEO?
- You should not see a request for a password from GALILEO or any of our vendors. Find out how to log in to the library's resources without a GALILEO password.
If none of these suggestions address your issue, and you ARE able to view the library's login page (see below), contact a librarian for further assistance at 770-534-6113 or use Ask a Librarian.
If none of these suggestions address your issue and you ARE NOT able to view the library's login page, you may need to have your security settings adjusted. Please contact the HelpDesk for assistance at 770-538-4774 or their Support Page.