Answered By: Amanda Roper Last Updated: Feb 05, 2017 Views: 35
I haven't located a book with that exact title, are you needing Business Process Mapping: Improving Customer Satisfaction, 2nd edition on by J. Mike Jacka and Paulette Keller? We do not have a copy of that book, but you are more than welcome to request it via interlibrary loan. The form is located here. Please keep in mind that it may take up to two weeks for your item to arrive as we will have to borrow it from another library. Also, ILL is not guaranteed as other libraries may decided not to lend the item. Due dates are determined by the lending library and we will notify you of the particulars via Brenau email when the item arrives.