Answered By: Linda Kern Last Updated: Feb 13, 2017 Views: 8
First, eliminate the basic issue. Be sure you are clicking "eBook full text" rather than "download".
Next, have you downloaded the app for the Android OS? Most databases are designed for laptop operating systems. EBSCO offers help to download an app for Android and iOS devices here: http://support.ebsco.com.proxygsu-bre1.galileo.usg.edu/help/index.php?help_id=5749 . If you prefer to contact them rather than troubleshoot alone, the contact information is here: http://support.ebsco.com.proxygsu-bre1.galileo.usg.edu/help/index.php?help_id=3411 .
Let us know if you can't get this resolved to your satisfaction.